Smart Home as a Service (SHaaS) platform provider OliverIQ which aims to bring smart home solutions to the broad market, has announced the availability of the OliverIQ Hub with built-in customer support from the AI-powered Ollie chatbot.
The plug-and-play device enables OliverIQ integrators and other service providers to deliver comprehensive smart home services and on-demand device support to new and existing customers, according to the company.
The SHaaS subscription, available exclusively through ISPs, security dealers, home builders, professional integration firms, and retailers, integrates seamlessly with smart devices from leading manufacturers, unifying whole-home control in the OliverIQ App.
With a few taps in the app, customers can enable advanced automations called Experiences that enhance the safety, comfort, efficiency, and convenience of their homes. Experiences include an “Away” mode that simulates occupancy, or a “Wake Up” routine that starts each day smoothly with coordinated lights, music, shading, and more.
Integrators can embed the software on their own hardware, including routers, control panels, thermostats and more. And now, with the OliverIQ Hub, they can also deliver SHaaS to customers immediately using a dedicated hardware device.
Lightapalooza took place in late February, and the growth of the event has mirrored the rapid ascension lighting fixtures and controls.
Plus, the company asserts, the app and hardware can be white labelled, strengthening customer loyalty and brand presence.
“OliverIQ makes service providers the smart home hero for their customers,” says Will West, co-founder and CEO of OliverIQ. “Homeowners have become accustomed to using separate apps, fobs, and switches for everything. Arriving home, opening the garage, unlocking the door, and turning on the lights is a multistep process with at least three separate actions.
“With OliverIQ, your home welcomes you when it senses your arrival by opening the garage, unlocking specific doors, setting the thermostat to a comfortable temperature, and turning on lights and media according to your preference.”
The OliverIQ Hub plugs directly into a wall outlet and automatically begins the device discovery and commissioning process. It features support for leading connectivity standards such as Z-Wave, Zigbee, Wi-Fi and Bluetooth, with Matter support planned.
The Hub can control an unlimited number of devices with unlimited remote support, and customers can add new devices from their preferred brands at any time.
The new device also incorporates Ollie, OliverIQ’s multilingual technical support chatbot. Users can ask Ollie setup and troubleshooting questions and get easy to understand, step-by-step instructions, often with rich media support such as how-to videos.
Additionally, Ollie can access the status and error codes of connected devices, diagnose issues, and provide real-time troubleshooting steps.
The chatbot can even directly interact with connected devices to perform some troubleshooting workflows autonomously, improving user experiences and reducing service labor, according to the company.
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